Standard Delivery

For orders under $100 in value we charge $7 for NZ delivery. This is the total cost of delivery, regardless of how many items you order. The vast majority of orders (over 90%) are dispatched either on the same working day or the following working day. Our standard delivery option includes packaging, handling and delivery courier costs.

For orders that weigh 30kg or more (and for every subsequent 30kgs) there is an additional handling charge of $7 per 30kg. All other delivery conditions apply as above.

All parcels are sent unmarked for added privacy

Delivery Times

New Zealand (non-rural)
2 - 5 business days

New Zealand (rural) 
3 - 6 business days

All orders are sent via Courier Post with track and trace.

Returns and Refunds

We value our customers at Internet Pharmacy, so if you change your mind, you can return most products within 7 days of purchase. Products can be returned if they are unopened, haven't been used, along with all manuals and accessories, and you have a valid receipt.

If you would like to return an item that you have purchased please contact us by email or phone within 7 days of purchase.

Please ensure that the items to be returned are received within 14 days from the purchase date. 

Unfortunately, we cannot offer an exchange or refund on products of a medicinal, cosmetic or personal nature due to reasons of hygiene.

We are not able to accept a return where a product has been misused or damaged.

Replacement items will be sent out within 14 days of receiving the returned item. 


If you decide you no longer require a product or have ordered an incorrect item, we will provide you a refund excluding the shipping and handling fee. Please ensure all returns are packaged adequately as the refund will not apply on damaged items. You are responsible for any additional freight costs incurred.

Missing Orders

If you have not received your order within the delivery timeframe specified above, please contact us on +64 9 267 5295 or

Please note that all claims outside of 30 days from initial dispatch will not be considered.